30-Day Return Policy
We offer a 30-day return period for all water cup purchases. The timeline starts on the day your order is delivered, giving you sufficient time to evaluate if the product meets your expectations. This policy ensures flexibility and confidence with every purchase.
Eligibility Requirements
To be eligible for a return, your water cup must meet the following conditions:
- Unused & Undamaged: The product should show no signs of use (e.g., stains, scratches, or defects).
- Original Tags & Packaging: All tags must remain attached, and the item must be returned in its original packaging, including accessories and inserts.
- Order Information: When requesting a return, provide your order number and a brief reason (e.g., wrong size, defect, change of mind) to facilitate efficient processing.
Initiating a Return
- Contact Us: Email [email protected] to start the return process.
- Authorization Required: Do not ship returns without prior approval; unauthorized items may be rejected.
Return Address
5561 Ceylon St, Denver, CO 80249, United States
Return Process Details
- Approval & Label: If your request is approved, we’ll send a return shipping label and packaging instructions via email.
- Unauthorized Returns: Items shipped without prior approval will not be processed. Wait for our confirmation before sending the package.
Return Methods & Costs
- Shipping Method: Returns must be sent via mail to ensure tracking and proper handling.
- Fee Structure:
- Defective Products: We provide a prepaid return label for damaged, malfunctioning, or defective items (no cost to you).
- Customer Choice Returns: For returns due to personal preference (e.g., color, size), you must cover shipping costs. Compare rates from USPS, FedEx, or UPS for the best value.
Handling Returns & Exchanges
- Defective Items: Contact us first for repairs or replacements. If unresolved, we’ll arrange a free replacement.
- Customer-Initiated Returns: For personal preference returns, we’ll refund the product price (excluding original shipping fees) after inspecting the returned item.
- No Restocking Fees: Full product refunds (minus shipping) are provided if criteria are met.
- Exchanges: For color or size swaps, return the original item for a refund and place a new order to avoid delays.
Refund Processing
- Inspection & Notification: After receiving your return, we’ll inspect the item and email you once approved.
- Refund Timeline: Approved refunds are processed to your original payment method within 2 business days. Allow 3–5 additional days for your bank or payment provider to reflect the funds.
- Missing Refunds: If you haven’t received a refund within 5 business days of approval, contact [email protected] for assistance.
Order Cancellation Policy
- Full Refunds: If we cancel an order due to unavailability, pricing errors, or other issues, we’ll issue a full refund.
- Cancellation Window: Requests must be made before the order ships; once shipped, the standard return policy applies.
Contact Us
Email: [email protected]
Updated on 8th, Jun, 2025