Refund and Returns Policy

30-Day Return Policy

Customers are entitled to a 30-day return period commencing upon the delivery date of their water cup order. This timeframe allows thorough product evaluation and ensures purchase confidence.

Eligibility Requirements

To qualify for returns, items must satisfy all conditions:

  1. Unused & Undamaged: No signs of use (stains, scratches, or defects)
  2. Original Packaging & Tags: All accessories, inserts, and attached tags intact
  3. Valid Order Documentation: Order number and return reason (e.g., defect, incorrect size) must accompany requests

Return Initiation Procedure

  1. Request Authorization: Contact [email protected] for return approval
  2. Prohibited Action: Unsolicited returns shipped without authorization will be rejected

Return Address

5561 Ceylon St, Denver, CO 80249, United States

Return Process

  • Approved Returns: Prepaid return label and packing instructions will be emailed
  • Unauthorized Returns: Will not be processed or accepted

Return Methods & Fees

  • Shipping Method: Tracked mail service required
  • Fee Allocation:
    • Defective items: Prepaid return label provided
    • Preference-based returns (color/size): Customer bears return shipping costs (USPS/FedEx/UPS recommended)

Resolution Protocols

  • Defective Products: Replacement arranged after verification
  • Non-Defective Returns: Product cost refunded (excluding initial shipping fees) upon inspection
  • Restocking Policy: Zero restocking fees applied to eligible returns
  • Exchanges: Processed as return-then-reorder for optimal efficiency

Refund Processing

  1. Inspection: Verification completed upon return receipt
  2. Timeline:
    • Refunds issued to original payment method within 2 business days post-approval
    • Bank processing may require 3–5 additional days
  3. Discrepancy Resolution: Contact [email protected] if refunds remain unresolved after 5 business days

Order Cancellation Terms

  • Pre-Shipment Cancellations: Full refunds issued for canceled orders
  • Post-Shipment Cancellations: Standard return policy applies

Contact Information

Email[email protected]

Last Updated: June 15, 2025

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