30-Day Return Policy
Customers are entitled to a 30-day return period commencing upon the delivery date of their water cup order. This timeframe allows thorough product evaluation and ensures purchase confidence.
Eligibility Requirements
To qualify for returns, items must satisfy all conditions:
- Unused & Undamaged: No signs of use (stains, scratches, or defects)
- Original Packaging & Tags: All accessories, inserts, and attached tags intact
- Valid Order Documentation: Order number and return reason (e.g., defect, incorrect size) must accompany requests
Return Initiation Procedure
- Request Authorization: Contact [email protected] for return approval
- Prohibited Action: Unsolicited returns shipped without authorization will be rejected
Return Address
5561 Ceylon St, Denver, CO 80249, United States
Return Process
- Approved Returns: Prepaid return label and packing instructions will be emailed
- Unauthorized Returns: Will not be processed or accepted
Return Methods & Fees
- Shipping Method: Tracked mail service required
- Fee Allocation:
- Defective items: Prepaid return label provided
- Preference-based returns (color/size): Customer bears return shipping costs (USPS/FedEx/UPS recommended)
Resolution Protocols
- Defective Products: Replacement arranged after verification
- Non-Defective Returns: Product cost refunded (excluding initial shipping fees) upon inspection
- Restocking Policy: Zero restocking fees applied to eligible returns
- Exchanges: Processed as return-then-reorder for optimal efficiency
Refund Processing
- Inspection: Verification completed upon return receipt
- Timeline:
- Refunds issued to original payment method within 2 business days post-approval
- Bank processing may require 3–5 additional days
- Discrepancy Resolution: Contact [email protected] if refunds remain unresolved after 5 business days
Order Cancellation Terms
- Pre-Shipment Cancellations: Full refunds issued for canceled orders
- Post-Shipment Cancellations: Standard return policy applies
Contact Information
Email: [email protected]
Last Updated: June 15, 2025