Delivery Coverage
Our service is exclusively available for addresses within the United States. Our optimized logistics network ensures reliable and efficient nationwide delivery, providing a consistent service experience for all customers.
Complimentary Shipping
To enhance your shopping convenience, all orders qualify for complimentary shipping. Whether purchasing a single water cup or multiple items, no additional shipping fees apply—regardless of order value. This policy ensures direct delivery of our high-quality water cups to your doorstep without extra costs.
Order Processing Timelines
- Standard Processing: Orders typically require 1-2 business days for preparation. During this period, our team reviews, packages, and prepares your order for shipment, prioritizing efficient processing.
- Peak Periods: During high-volume seasons (e.g., holidays, major promotions), increased order volumes may extend processing beyond the standard timeframe. We appreciate your patience and assure you of our diligent efforts to dispatch orders promptly.
Shipping Methods & Delivery Estimates
- Carrier Selection: All orders are shipped via USPS First Class Mail. This carrier offers extensive domestic coverage and reliable service, enabling cost-effective and secure delivery.
- Estimated Delivery: Under normal conditions, orders ship within 2-3 business days to most U.S. locations. Actual transit time may vary based on the distance from our fulfillment center to your delivery address.
- Geographical Factors: Deliveries to remote, mountainous, or infrastructure-limited areas may experience minor delays. While we strive for consistent service, these external factors are beyond our control.
Order Cut-off Policy
Our standard order processing cut-off time is 5:00 PM Eastern Time (EST).
- Same-Day Processing: Orders placed before 5:00 PM ET on business days enter immediate processing, targeting shipment within the standard 1-2 business days.
- After-Hours & Non-Workday Orders: Orders placed after 5:00 PM ET begin processing the next business day. Orders submitted on weekends or federal holidays commence processing on the following business day, aligning with carrier schedules for seamless operations.
Key Information
- Lead Time Variability: Total delivery time (order to receipt) may fluctuate based on fulfillment center capacity and destination. During high-demand periods, please refer to our website for updates.
- Tracking Information: Upon shipment, an automated email with tracking details will be sent. Use the provided link to monitor your package’s real-time status via the official USPS website.
- Customer Support: For inquiries regarding shipping status, delivery estimates, or related concerns, our customer service team is available for assistance. Please do not hesitate to contact us for prompt resolution.
Last Updated: June 15, 2025